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Networking Know-How: How to Get Through to the Busiest of People When you are job hunting, sometimes the most frustrating part is just getting your foot through the door to let the right people know that you are out there and available for work. Companies can be like members-only clubs; they tend to be a little distrustful of cold callers and most executives advise their assistants to run interference for them on the phone so they do not get stuck having a protracted conversation with someone they just aren’t interested in doing business with. The thing is that to get an interview, these people can be the very same people you need to talk to. How do you get these busy people to clear some time off in their busy schedule to speak to you? First things first – you have to get the right attitude. If you want busy people to make time to talk to you, you have to present yourself in a way that makes them feel like you are worth the time investment. The trick here is that you have to do this by phone, and often, you have to first convince an operator or personal assistant that your call is one worth putting through to the boss. Your phone etiquette and vocal confidence will be the key here. Consider you basic phone manners first. Instead of launching right into what you want, respond to the greeting of the person who answers the phone with a hello of your own. Animate your voice and always remember that simply saying “please” and “thank you” can go a long way. Be the kind of caller that you would want to talk to if your job was answering the phone all day. People will respond to your positive attitude with a positive attitude of their own. Next, consider your confidence level on the phone. Do you tend to get tongue-tied and stumble over your words? That kind of delivery from you will set all the warning bells ringing on the other end of the phone, and you will find the person with whom you wish to speak always “out of the office.” Instead, work on sounding like you are confident that it is a forgone conclusion that you will get to speak that busy person you want to talk to. Be confident that what you have to say is something that is worth hearing. It may help to write out a framework of what you will say and practice a few times so you sound relaxed and composed when you make that call. Once your attitude is right to make the call, you can then employ a few tricks of the trade for getting through to those busy people. Instead of giving away too much up front, start your call by asking if the person with whom you need to speak is in. If the answer is yes, then you can remove on potential “excuse” for not putting your call through. If your call can’t be taken at that time, skip the message. Let the PA or operator know that you will call back again. That way you have a legitimate reason to keep calling. Of course, you might have to keep calling and calling, and that assistant might start knowing the sound of your voice. If you keep speaking to the same person, it’s time to open up with some person details. Let them know your name, why you’re calling, and if someone referred you, who that person is. Developing that personal relationship can help you get your call through to the boss. Last but not least, don’t give up. Busy people are, well, busy, and not necessarily avoiding your call. Persistence pays off, so keep on calling until you get through.

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To-Do Lists an Important Part of Being a Better Employee What makes a good employee? Take a look at how the star employee in your office operates. Chances are that they don’t run around in a constant fog of stress and pressure. Good employees are usually calm and conscientious; they seem to always get the job done with a minimum of hair pulling and frantic rushing around. Is it just genes that these people have that allow them to work like this, or are some people just better at managing stress than others? The answer is probably not. If you take a closer look at the star employee in your office, you will are likely to see that they are so stress free and productive because they are good at managing their time. And chances are they manage that time with the help of a to-do list. The to-do list is an often-overlooked part of working life. While they are the kind of thing people expect housewives to carry around with them in their purse while they run errands, many people think they can do without them in the work place. This is a big mistake. Being productive at work is all about being able to carry out your tasks in a timely manner, and being productive at work is also about managing your stress. If you are too stressed out, your work will suffer for it. You will fall behind because you won’t be able to concentrate, and you will make mistakes you might not have made if you were able to take your time with your work. So, how can a to-do list help? To-do lists can do many things for you in your busy working life. For starters, to-do lists remove the problem of having that all important phone call or meetings slip your mind. When you have a to-do list, everything that needs to be accomplished is set out there for you, so there is no more explaining to your boss why you stood up your company’s most important client. With a to-do list, you can also see the bigger picture of everything that needs to be done, so you can plan your time wisely. Working on tasks one after another as they come up is not a smart way to accomplish things at the office. Some jobs are on a tight deadline, while other jobs can stand to wait a little while. When you set everything out for yourself in a to-do list, you will be able to prioritize your tasks in order of importance, so you get the crucial work out of the way first thing, and only move on to less important jobs when you have the time to devote to them. All of this organization will make your working life less stressful. Imagine a typical day without a to-do list. You come in to the office in the morning, you work through all of the email sitting in your inbox, you make a few phone calls, chat with some co-workers in the break room, answer a few more emails, and then bam! All of the sudden, you remember that the presentation your boss needs for the big meeting is due at 2 p.m., and you haven’t even started it. Now you resort to hair pulling and frantic working. Then, you give your boss the presentation over an hour late, and it is filled with mistakes and sloppy work. Now imagine the same day with a to-do list. You get the presentation out of the way first thing, and you have time to check it. Then you can move on to less important tasks without the dark cloud of stress hanging over you. To-do list writing is time well spent if you want to succeed at work.